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Patient Charter

Patient Charter

The Carepoint Practice is committed, in consultation with its patients, to providing the highest standards of medical care. We believe the best way to achieve this is by working together.

To this end, we will...

  • Treat you as an individual and give you courtesy, respect and attention at all times.

  • Treat you as a partner in the care and treatment you receive.

  • Following discussion, provide you with the most appropriate care and treatment given by our suitably qualified team.

  • Refer you to a consultant suitable to you for hospital treatment or for a second opinion.

  • Give you full information about the services we offer, in particular anything which affects your health and care.

  • Give you access to your health records, subject to any limitation in law, regarding them as strictly confidential.

  • Maintain our premises to provide the necessary care including access for disabled patients.

  • Respect cultural differences of ethnic minorities.

To help us to help you we ask you to…

  • Ask if you do not understand or are unsure about anything to do with your treatment.

  • Give as much information as you can about your past illnesses, medication, hospital attendances and admissions, and anything else which is relevant.

  • Keep your appointments and tell us as soon as possible if you cannot keep them.

  • Only request a home visit if you or the patient is too ill to come to the surgery.

  • Make requests for home visits before 10.00am.

  • Only ask for a night visit when it is truly necessary.

  • Let us know if our standards fall so that we can put things right.

Aims and Objectives

Our Aims and Objectives


  • To provide high quality, safe, professional primary health care services to our patients within the NHS.

  • To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care. 

  • To treat patients as individuals and with the same respect we would want for ourselves or a member of our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control. 

  • To focus on disease prevention by promoting health and wellbeing

  • To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients. 

  • To encourage our patients to communicate with us by joining our patient forum, talking to us, participating in surveys, and feeding back on the services that we offer. 

  • To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently. 

  • To take care of our staff offering them support to do their jobs and to protect them against abuse. 

  • To provide our patients and staff with an environment that is safe and friendly. 

  • To operate on a financially sound basis to ensure to longevity of our service to both our staff and patients. 

  • To be an organisation that continually improves what we are able to offer patients as guidance evolves. 


Our Doctors


Dr Manish Patel (Male)

MBBS (Kings College London 2006) NMRCGP (2011) DFSRH BSC

Dr Manish Patel completed his GP training in Hillingdon.  He has an interest in chronic disease management, mental health care, genito-urinary medicine, family planning and paediatrics.  He is at the forefront of using the latest technology to improve patient care at the surgery.


Dr Khatanji Odedra (Male)

MBBS (Kings College London 2006) NMRCGP (2013) MRCP DRCOG BSC

Dr Khatanji Odedra graduated with distinction from king's college medical school in London and now works as a full time GP. He has particular clinical interests in cardiology, dermatology and diabetes

Dr Kamal Patel (Male)

Dr Rejitha Seeva (Female)

Allied Staff

Allied Staff


Mr Pratheeban Loganathan (Clinical Pharmacist)


Devika Navaratnalingam (Practice Nurse)


Ms Tracy Cox (Health Care Assistant (HCA))

Ms Cox has been a HCA since Nov 2016. She provides routine wound care, diabetic monitoring, asthma and COPD monitoring reviews, and adult injections.


Ms Katarzyna Biskupek (Health Care Assistant (HCA))

Ms Biskupek is a trained Phlebotomist providing both Paediatric and Adult Phlebotomy. She is also a HCA and provides all medical reviews described above.

Administrative T

Administrative Team Leader

Ms Hodkova has been at Carepoint for 4 years and excels in the administrative duties with regards to patient liaison and management


Reception Team

Reception and Administrative teams provide an important link for patients with the practice and are your initial contact point for all enquiries. Our staff are fully trained to help you, and will require some information about your medical problem to help them better direct you. They can provide information on services and results and direct you to the right person depending on your health issue or query. They also perform important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

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