Carepoint Practice, Northwood Health Centre,
Neal Close, Acre Way, Northwood, HA6 1TQ
Monday to Friday 08:00 - 18:30
Weekend and Bank Holidays CLOSED
Telephone Number: 01923 820 866
Email Address: email@example.com
Email Prescriptions: firstname.lastname@example.org
Please Note: This email account is to be used to provide Carepoint Practice with information only. Unless otherwise stated, we will not be able to answer any questions or send responses.
For urgent on the day appointments call at 08:30
When We Are Closed - Out of Hours
Extended Hours Hubs
There are 3 hubs spread across the borough viz Eastcote Health Centre (North); Uxbridge Health Centre (Central) and HESA centre (South) whereby practices can book their patients but there is limited availability. The service is open Monday to Friday from 6:30PM-8PM and 8AM-8PM on weekends (between 3 hub sites).
Extended Hour Brochure
NHS 111 (non-emergency number)
If you phone the surgery outside of normal opening hours you will be asked to hang up and dial 111. Calls are taken by trained staff that will make referrals as needed to the out-of-hours provider or direct you to the most appropriate service.
This service is for people:
Who don’t know who to call for medical help or who don't have a GP
Who need health information or reassurance about what they should do next
Who have a minor injury (including fractures and burns)
Who think they need A&E or another NHS urgent care service, but it is not a life-threatening 999 emergency
We use an out-of-hours (OOH) provider called Practice Plus to provide urgent medical care to all of our patients. They can organise an appointment for you at their primary care centre or visit you at home if you are housebound and urgent care is needed. They are unable to deal with routine requests such as prescriptions or booking surgery appointments.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Urgent Care Centres
For those who require Urgent attention (not routine) can attend urgent care centres. Services are available 24/7.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Carepoint Practice is part of the North Connect PCN
North Connect is a consortium of 6 GP practices in north Hillingdon working together to provide greater access to excellent care for patients by providing services closer to a patient’s home and where possible, outside of a hospital setting. We have a patient-centred approach to care, with emphasis on patients being proactive in managing their health with support from health-care providers, pharmacies, the social services and volunteer organisations.
Carepoint Practice is part of Hillingdon Clinical Commissioning Group (CCG)
NHS Hillingdon Clinical Commissioning Group (CCG) is responsible for buying health services in Hillingdon including community health and hospital services.
District Nurses (8.00am - 5.00pm Mon - Fri): 01923 827744
Health Visitors: 01923 827744
Rapid Response: 01895 633546
Care Connection Team 01895 488 820
Rapid Response Team
Provides a Borough wide service for patients over the age of 18 years who will be assessed by an advanced assessment nurse or therapist, depending on the needs of the patient, within 2 hours of referral. The service aims to prevent unnecessary admission to hospital and provides acute treatment in the community. The team is comprised of advanced assessment nurses, physiotherapists, health care assistants, occupational therapists, a specialist mental health nurse and a part time social worker. Treatment is provided for up to ten days, with appropriate referral for any on-going needs to community based services and or social care, as required. The service can also refer to a night carer service which is provided for up to 3 nights. The service operates 356 days a year, from 09.00 to 00.30 for assessment and from 08.00 to 21.00 for the provision of care (assistance with activities of daily living.) The referral route is via a health or social care professional (patients cannot self-refer) Tel: 01895 633546. NB. Care Homes (residential and nursing) can refer directly to the Rapid Response service using the number above.
Brent and Harrow: 020 8863 5611
Hertfordshire: 01895 779455
Hillingdon: 01895 250111