• WHAT IS THIS SERVICE?

  It is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help you or send an online consultation to your GP practice. It may help manage certain conditions, without the need to attend the surgery in person.
   

• WHAT IS AN ONLINE CONSULTATION?

  This is when you send your practice a completed web form about a condition from the website. The practice then calls you or emails you by the end of the next working day to offer you advice, tell you whether you need an appointment or offer you a prescription.

​

• IF MY PROBLEM IS URGENT WILL I BE ABLE TO USE THIS SERVICE?

  If you have a medically urgent problem we recommend you contact the surgery straight away, ring NHS 111, or dial 999 in the case of an extreme emergency.
   

• DO I HAVE TO PAY FOR THIS SERVICE?

  No. This service is completely free for NHS patients.
   

• WHY IS MY GP PRACTICE OFFERING THIS SERVICE?

  This service should improve your access to advice and treatment from your own surgery. It could also avoid the need for you to come in for some conditions.
   

• WHO CAN USE THIS SERVICE?

  Anyone can use the health information provided on this site. However, the online consultation service is only for patients registered at this practice aged 16 and over; and for parents or legal guardians of children over 6 months.
   

• WHY DO I NEED TO BE REGISTERED AT THIS PRACTICE?

  This is because the practice needs to have your medical records in order to make a safe decision about your treatment.
   

• CAN I USE THIS SERVICE FOR MY CHILD?

  If you are the parent or legal guardian of a child over 6 months old you may use this service on their behalf, but only for certain conditions.
   

• CAN I USE THIS SERVICE FOR SOMEONE I AM THE REGISTERED CARER FOR?

  Yes, but only if you are the registered carer for that patient and the practice has their written consent on their medical records.
   

• HOW WILL THE PRACTICE CONTACT ME?
  The practice will call you or email you. Please note that a call from your practice may sometimes appear on your phone as "Blocked", "No caller ID" or "Private number". And don't forget to check your junk email folder.
   

• WHAT IF I WANT TO CONSULT THE NURSE?
  We plan to include access to the nursing team eventually. For the moment, please telephone the surgery if you want to make an appointment to see the nurse.
   

• WHAT IF I AM STILL NOT FEELING BETTER AFTER TREATMENT?
  If you are still not feeling any better after treatment, please contact the surgery for further advice.
   

• HOW DO YOU KEEP MY DATA SAFE?
  Our entire website runs within a secured connection (256-bit SSL), so any information you enter into the system is transmitted in encrypted form. Your details are then transferred to your practice via a TLS-encrypted connection. If you would prefer not to complete the online questionnaire please give the practice a call and they will be happy to provide you with alternative options to resolve your health concern.
   

• DO YOU STORE ANY DETAILS ABOUT ME?
  We do not store any identifiable medical information about you. If you have opted to take our survey, we temporarily store your email address and name, so we can send the survey to you after 7 days. We store this data encrypted in our database, and delete it once the survey has been sent.
   

• DO YOU USE COOKIES TO STORE ANY INFORMATION ABOUT ME?
  We only use cookies to allow for the basic functioning of our system, and do not use them to store user details. Full details are on our privacy policy.
  
   

• WHAT OTHER SECURITY MEASURES DO YOU HAVE IN PLACE?
  Our servers are protected behind a firewall. We ensure we always apply all relevant security patches. We have regular audits by a security consultant to ensure we are adhering to best practice (both in regards to our servers, and to our application).